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Unlocking a PDF File during Validation

Occasionally a PDF that is being validated becomes locked, either because multiple people are trying to access it at one time or because there is an error on the workstation where validation is taking place. When this occurs, the system administrator can unlock the file by doing the following:

1. In CCH Scan Administrator, click the Queue tab..
2. Find the job in the CCH Scan Jobs grid. See Monitoring CCH Scan Processing in the Queue for information about searching, grouping, sorting, and filtering capabilities on the Queue tab.
3. Right-click the job, and then select Reset Validation Lock from the menu.

For more assistance, select Help > CCH Scan Help Topics, or contact us using the link below.