CCH Scan Services can run as local system services or as system admin services. By default, all services are set to run as local system services.
If the import, archive, and export folders are on the same computer with CCH Scan Administrator, the services should be run as local system services.
If the import, archive, and export folders are located on a computer other than the one where CCH Scan Administrator is installed, then the Folder Watch and PDF Export CCH Scan services should be run from a system administrator account.
To change the user for the Folder Watch and PDF Export services, do the following:
Right-click This PC and select Manage.
Double-click Services and Applications.
Double-click Services.
Scroll down to the services listed for CCH Scan, and then scroll to the right until you see a Log On As column.
Right-click Folder Watch, and then select Properties.
Click the Log On tab.
Select This account.
Enter the user name and password for the administrative account that you want to use.
Click OK.
Repeat steps 6 through 10, this time selecting PDF Export instead of Folder Watch.
For more assistance, select Help > CCH Scan Help Topics, or contact us using the link below.